Use Cases

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IDSubjectCustomerPriorityStatusCategoryAssigned ToSLACreated

TKT-1847

Unable to access dashboard after password reset

h

John Smith

highopenaccount

Maria Garcia

within_sla10/01/2025, 08:30

TKT-1846

Billing discrepancy on January invoice

h

Emma Wilson

mediumpendingbilling

Carlos Rodriguez

within_sla09/01/2025, 14:20

TKT-1845

API rate limiting affecting production

h

Alex Chen

urgentin_progresstechnical

Maria Garcia

within_sla10/01/2025, 06:00

TKT-1844

Feature request: Dark mode support

h

Sophie Bernard

lowclosedfeature_request

Carlos Rodriguez

within_sla07/01/2025, 11:00

TKT-1843

Data export taking too long

h

Michael Brown

mediumopentechnical

Empty

approaching_breach10/01/2025, 09:45

TKT-1842

How to set up SSO with Okta?

h

Lisa Anderson

mediumresolvedhow_to

Maria Garcia

within_sla08/01/2025, 10:00

TKT-1841

Webhook notifications not firing

h

David Park

highin_progressbug

James Wilson

within_sla09/01/2025, 16:30

TKT-1840

Request for additional user seats

h

Jennifer Lee

mediumpendingbilling

Carlos Rodriguez

within_sla09/01/2025, 11:00

TKT-1839

Mobile app crashes on iOS 17

h

Robert Kim

urgentin_progressbug

James Wilson

within_sla10/01/2025, 07:00

TKT-1838

GDPR data deletion request

h

Hans Mueller

highopenaccount

Maria Garcia

within_sla10/01/2025, 05:00
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